Help for your people
Practical help with everyday IT questions and problems. Remote and on-site support options give your team somewhere to turn when technology gets in the way.
Managed IT services · Sydney
Managed IT.
Infused with care.
Part of your team.
Looking after the technology behind it.
Everyday IT, Microsoft 365 and Teams Phones—looked after by a team that gets to know yours. We bring support, maintenance and communication tools together, so your people can get on with their work.
We look after businesses and solopreneurs. For teams of 4 or more, we offer three monthly support packages.
Tech infused with care. Support built around your business.
Your business deserves better IT
Keep your business moving.
We think ahead, so you don’t have to.
When small IT problems keep interrupting the day, your team pays for them in time, focus and frustration.
Managed IT brings day-to-day support and ongoing care together. It gives your business a team to turn to, a plan for maintenance and clearer responsibility for the systems you rely on.
At Peppermint iT, we take time to understand how you work. We explain the options, agree what needs attention and help your technology support your business—not become another job for you.
We aim to be proactive and anticipatory: looking for recurring issues, planning for new starters and changing needs, and helping you prepare for the next stage of growth. Care means thinking ahead—not waiting for every problem to become urgent.
Meet the people behind the care ↗
Personal support. Practical advice.
A team that gets to know yours.
The everyday work. The bigger picture.
What we look after.
Bring your support, maintenance and planning into one clearer conversation. We agree the services and responsibilities around your people, systems and priorities.
Care for your systems
Monitoring, updates and regular maintenance help identify issues and keep your environment in view. Recurring problems can be tracked and prioritised rather than left to repeat.
Oversight of users, devices and data
Look beyond the tools to how accounts, access, devices and information are managed. Agree security controls, reporting and incident responsibilities that fit your business.
Explore business security ↗Your everyday workspace, looked after
Email, Teams, OneDrive and SharePoint need a thoughtful setup and ongoing care. We help manage access, support your users and make collaboration easier.
Explore Microsoft 365 care ↓Keep the essentials connected
Review network performance, storage and backup coverage. Plan and test recovery steps so the business knows what it can restore and who is responsible.
Business calls, connected to your team
Bring business calling into Microsoft Teams with a plan for numbers, call routing, devices and the people answering the phone.
Explore Teams Phones ↓Your agreement defines inclusions, support hours, response targets, licences and project work. We’ll make those clear before you start.
Part of your Managed IT care
Microsoft 365.
Built for your working day.
A properly set-up workspace helps people find information, work together and feel confident using their tools.
We help with email, Teams, OneDrive and SharePoint, bringing practical setup, user support and ongoing administration into your IT plan. From new starters to changes in access, your team has people to turn to.
Explore Microsoft 365 in more detail ↗Clear structure. Easier collaboration.
- Email and account setup, migration planning and agreed licence administration.
- Teams and shared files organised around how your people work.
- SharePoint libraries with sensible naming, ownership and access.
- Intranets that give people a clear place for news, policies and useful resources.
- Practical guidance, onboarding and everyday troubleshooting.
When your intranet needs to connect to wider business processes or your CRM, our Systems service brings the bigger picture together.
Explore connected business systems ↗Part of your Managed IT care
Teams Phones.
A better-connected conversation.
Help customers reach the right person, wherever your team is working.
We talk through your business calling needs, then plan a Microsoft Teams Phone setup around your numbers, people and working patterns. The goal is a calling experience your team can use with confidence.
Explore Teams Phones in more detail ↗Plan the calls behind your business
- Review existing numbers, providers and number-transfer requirements.
- Plan call queues, auto attendants, business hours and voicemail.
- Check licences, connectivity, headsets and compatible devices.
- Help your team use calling on the devices and locations that suit their work.
- Agree ongoing administration, support and ownership.
Calling options, licences, provider charges, number transfers and project work are scoped for your business before implementation.
Does this sound familiar?
Your IT works.
But it takes too much work.
- You’re regularly chasing support or explaining the same problem again.
- Small issues keep breaking your team’s flow.
- Nobody is quite sure who owns access, updates or backups.
- You pay for systems without a clear picture of their value.
- You need a plan, but urgent fixes keep taking priority.
Managed means someone is looking after it
Good tools are a start.
Good management keeps them useful.
Microsoft or Google. Mac or Windows. The right platform depends on your business. The management around it needs clear owners, regular reviews and follow-through.
Know who is responsible
Agree who looks after accounts, devices, updates, backups and support. Document the process when someone joins or leaves.
Know what needs attention
Regular reporting should show agreed controls, compliance status, gaps and actions—not leave you guessing what is happening behind the scenes.
Know how work gets done
Keep practical procedures for data handling, security updates and incident response. Assign actions and review progress as the business changes.
A team. A plan. A little less stress.
Support should
feel like care.
We listen before recommending. We explain before changing. And we work with your people to make technology easier to use and manage. Our CARE values mean clear communication, approachable people, resourceful thinking and empathetic service.
Whether you’re moving from another provider, managing IT yourself or supporting an internal IT person, we’ll talk through what a sensible transition could look like.
Get started ↗A thoughtful start
Make the move
with a clear plan.
Get to know your business
Talk through your people, systems, frustrations and priorities. Review what is already working and where you need more support.
Set the scope together
Agree services, costs, responsibilities and response arrangements. Plan any changes, supplier handover and access needed before work begins.
Support, review and improve
Bring support and maintenance into an agreed routine. Review reports, outstanding actions and priorities as your business evolves.
Your words. Our motivation.
“Their leadership and technical expertise contributing positively to our operations.”
Claire Pullin · Australian Writers’ Guild
CUPPA · Your business tech health check
Grab a cuppa.
Give your tech some care.
Grab a cuppa and sit down to do a tech health check on your business.
Reflect on the systems your people rely on and the issues getting in their way. CUPPA gives you a starting point for a clearer conversation.
Take the CUPPA health check ↗Want to talk through your next step? Chat with our team ↗
A little time for the bigger picture
- The technology behind your everyday work.
- The recurring issues slowing your team down.
- The support your business needs as it grows.
For a closer look at protection, take the security check ↗. To explore your connected systems, take the INFUSE check ↗.
For solopreneurs · Built around you
The Solopreneur Blend.
Professional technology. Practical support. A business community behind you.
When you run a business on your own, you wear enough hats already. Our Solopreneur Blend brings your everyday technology, security and support together, helping you run a professional, secure and connected business. It’s designed for consultants, coaches, creatives, professional services, start-ups and solo business owners.
A professional workspace
Microsoft 365 Business Premium, professional business email, Office applications, Teams, OneDrive and SharePoint document management, with domain connection and mobile device management.
Security and peace of mind
Microsoft Defender protection, device monitoring, security updates and patching, and configuration that follows cyber security best practice.
Peppermint care
One hour of remote support each month, helpdesk access and ticketing, plus quarterly technology health checks. Friendly people to turn to when you need a hand.
You don’t have to grow alone
Complimentary Platinum BX membership for the business owner helps you meet other professionals, build referral partnerships and learn from business owners and industry experts.
Resources for business growth
Our Peppermint hedgehog planning template, quarterly business planning prompts, productivity and systems templates, and access to Sip ’n Solve resources.
Set up around your business
We learn how you work, then plan email, domain and storage configuration, security, device enrolment, password management and BX onboarding. As your team grows, we’ll help you plan the next stage of support.
Start with what you need today. Add what you grow into. We’ll talk through the setup, inclusions and next steps together.
Clear answers
Managed IT,
without the mystery.
What are managed IT services?
Managed IT services bring ongoing support, maintenance and technology oversight into an agreed service arrangement. The provider looks after the areas in scope, while your business has clearer responsibilities, support processes and priorities.
How is managed IT different from calling someone when things break?
Reactive support helps with a problem when it occurs. Managed IT also provides planned maintenance, visibility and reviews within the agreed scope. It helps the business address recurring issues and make decisions before every task becomes urgent.
What is included in a managed IT plan?
Plans can cover user support, maintenance, security oversight, cloud tools, networks, backups and reporting. Microsoft 365 and Teams Phones sit within our Managed IT offering. The exact inclusions, licences, support hours, response targets and project charges are agreed for your business.
Can you support Microsoft 365, Google Workspace, Macs and Windows?
We can discuss support for the mix of platforms your business uses. A review helps identify configuration, access, device and integration needs. You do not need to assume that changing platforms is the first step.
Can we keep our internal IT person?
Yes. We can discuss a shared support arrangement, agreeing which responsibilities stay with your team and where Peppermint iT can add support or specialist input.
How do we move from another IT provider?
Start with a review of your systems and current agreement. Then plan access, documentation, supplier handover and any changes. Timelines and responsibilities should be agreed before the transition begins.
How much does managed IT support cost?
Pricing depends on your users, systems, support requirements and service scope. Ask us to explain inclusions, licences, project work, response arrangements and any additional charges before you commit.
Do all plans include round-the-clock support?
Support and monitoring coverage depend on the service agreement. We’ll discuss the hours and response arrangements your business needs and make the agreed coverage clear.
Care, in our customers’ words.
“Their communication is clear, their expertise is evident, and they’ve made the entire process seamless. It’s been a great move for us, and we’re genuinely better for it.”
“Maui responded very quickly to my cry for help, calling after her normal working hours. She worked through the issues diligently and thoroughly and solved my problems to my great relief.”
Tech infused with care
Less chasing.
More getting on with business.
Tell us what’s getting in the way. Let’s find a practical way forward.