Help for your people
Practical help with everyday IT questions and problems. Remote and on-site support options give your team somewhere to turn when technology gets in the way.
Managed IT services · Sydney
Managed IT.
Infused with care.
Part of your team.
Looking after the technology behind it.
Less time chasing IT problems. More time for the work that matters. We help you look after your people, systems and security—with practical support and a clear plan for what comes next.
Tech infused with care. Support built around your business.
Your business deserves better IT
Keep your business moving.
We think ahead, so you don’t have to.
When small IT problems keep interrupting the day, your team pays for them in time, focus and frustration.
Managed IT brings day-to-day support and ongoing care together. It gives your business a team to turn to, a plan for maintenance and clearer responsibility for the systems you rely on.
At Peppermint iT, we take time to understand how you work. We explain the options, agree what needs attention and help your technology support your business—not become another job for you.
We aim to be proactive and anticipatory: looking for recurring issues, planning for new starters and changing needs, and helping you prepare for the next stage of growth. Care means thinking ahead—not waiting for every problem to become urgent.
Meet the people behind the care ↗
Personal support. Practical advice.
A team that gets to know yours.
The everyday work. The bigger picture.
What we look after.
Bring your support, maintenance and planning into one clearer conversation. We agree the services and responsibilities around your people, systems and priorities.
Care for your systems
Monitoring, updates and regular maintenance help identify issues and keep your environment in view. Recurring problems can be tracked and prioritised rather than left to repeat.
Oversight of users, devices and data
Look beyond the tools to how accounts, access, devices and information are managed. Agree security controls, reporting and incident responsibilities that fit your business.
Explore business security ↗Work together more easily
Support for Microsoft 365, Google Workspace, business email and domains. Review setup, access and everyday use so your team can get more from the systems it already has.
Keep the essentials connected
Review network performance, storage and backup coverage. Plan and test recovery steps so the business knows what it can restore and who is responsible.
Know what comes next
Systems reviews, projects and strategic advice help you prioritise improvements. Build a technology roadmap around your business needs, with clear recommendations and ownership.
Explore strategic advice ↗Your agreement defines inclusions, support hours, response targets, licences and project work. We’ll make those clear before you start.
Does this sound familiar?
Your IT works.
But it takes too much work.
- You’re regularly chasing support or explaining the same problem again.
- Small issues keep breaking your team’s flow.
- Nobody is quite sure who owns access, updates or backups.
- You pay for systems without a clear picture of their value.
- You need a plan, but urgent fixes keep taking priority.
Managed means someone is looking after it
Good tools are a start.
Good management keeps them useful.
Microsoft or Google. Mac or Windows. The right platform depends on your business. The management around it needs clear owners, regular reviews and follow-through.
Know who is responsible
Agree who looks after accounts, devices, updates, backups and support. Document the process when someone joins or leaves.
Know what needs attention
Regular reporting should show agreed controls, compliance status, gaps and actions—not leave you guessing what is happening behind the scenes.
Know how work gets done
Keep practical procedures for data handling, security updates and incident response. Assign actions and review progress as the business changes.
A team. A plan. A little less stress.
Support should
feel like care.
We listen before recommending. We explain before changing. And we work with your people to make technology easier to use and manage. Our CARE values mean clear communication, approachable people, resourceful thinking and empathetic service.
Whether you’re moving from another provider, managing IT yourself or supporting an internal IT person, we’ll talk through what a sensible transition could look like.
Let’s talk about your next step ↗A thoughtful start
Make the move
with a clear plan.
Get to know your business
Talk through your people, systems, frustrations and priorities. Review what is already working and where you need more support.
Set the scope together
Agree services, costs, responsibilities and response arrangements. Plan any changes, supplier handover and access needed before work begins.
Support, review and improve
Bring support and maintenance into an agreed routine. Review reports, outstanding actions and priorities as your business evolves.
Your words. Our motivation.
“Their leadership and technical expertise contributing positively to our operations.”
Claire Pullin · Australian Writers’ Guild
Excerpt from the testimonial on our existing Managed Services page.
Start with what your business needs
Business Technology
& Security Health Check.
Understand your setup.
Choose your next step with confidence.
If your IT has grown without a clear plan—or your support no longer fits—let’s take a closer look together.
We’ll agree the scope, any access needed and any fees before the review begins.
Request your Health Check ↗Mention the Business Technology & Security Health Check in your enquiry. Or call 1300 168 122.
What we can look at together
- The systems your people rely on and the issues slowing them down.
- Who manages accounts, devices, updates and day-to-day support.
- Your cloud tools, email, network and backup arrangements.
- Security reporting, policies and incident response responsibilities.
- Priorities for improvement and the support model that fits your business.
Ask for a plain-English summary of findings and recommended next steps as part of the agreed review.
Clear answers
Managed IT,
without the mystery.
What are managed IT services?
Managed IT services bring ongoing support, maintenance and technology oversight into an agreed service arrangement. The provider looks after the areas in scope, while your business has clearer responsibilities, support processes and priorities.
How is managed IT different from calling someone when things break?
Reactive support helps with a problem when it occurs. Managed IT also provides planned maintenance, visibility and reviews within the agreed scope. It helps the business address recurring issues and make decisions before every task becomes urgent.
What is included in a managed IT plan?
Plans can cover user support, maintenance, security oversight, cloud tools, networks, backups and reporting. The exact inclusions, licences, support hours, response targets and project charges need to be agreed for your business.
Can you support Microsoft 365, Google Workspace, Macs and Windows?
We can discuss support for the mix of platforms your business uses. A review helps identify configuration, access, device and integration needs. You do not need to assume that changing platforms is the first step.
Can we keep our internal IT person?
Yes. We can discuss a shared support arrangement, agreeing which responsibilities stay with your team and where Peppermint iT can add support or specialist input.
How do we move from another IT provider?
Start with a review of your systems and current agreement. Then plan access, documentation, supplier handover and any changes. Timelines and responsibilities should be agreed before the transition begins.
How much does managed IT support cost?
Pricing depends on your users, systems, support requirements and service scope. Ask us to explain inclusions, licences, project work, response arrangements and any additional charges before you commit.
Do all plans include round-the-clock support?
Support and monitoring coverage depend on the service agreement. We’ll discuss the hours and response arrangements your business needs and make the agreed coverage clear.
Care, in our customers’ words.
“Their communication is clear, their expertise is evident, and they’ve made the entire process seamless. It’s been a great move for us, and we’re genuinely better for it.”
“Maui responded very quickly to my cry for help, calling after her normal working hours. She worked through the issues diligently and thoroughly and solved my problems to my great relief.”
Tech infused with care
Less chasing.
More getting on with business.
Tell us what’s getting in the way. Let’s find a practical way forward.