Clear communication
Plain-language advice, clear next steps and open conversations. You should understand what’s happening and why.
IT Solutions
Infused With Care.
Managed IT Services to help YOU work Smarter
Your business deserves better IT
Keep your business moving.
We think ahead, so you don’t have to.
Slow systems. Recurring issues. Support you have to chase. Technology shouldn’t take your attention away from the work you love.
At Peppermint iT, we make IT simple, supportive and human. Our female-founded team helps small and medium businesses get more from their technology, with practical advice and care for the people using it.
From everyday support to security and bigger projects, we get to know your business and make the next steps clear. Our purpose is to help people feel comfortable and confident with technology—and to bring care, clarity and confidence to your business.
Meet the people behind the care ↗
Tech infused with care.
Support for today. A plan for tomorrow.
Our signature services.
Good technology starts with understanding how you work. Explore the ways we help your people, systems and business work together.
01 / Everyday care
Managed IT services ↗
A team to turn to for support, maintenance and a clearer plan for your IT.
02 / The bigger picture
System reviews & projects ↗
Prioritise improvements, connect your systems and plan your next step.
03 / Confidence & clarity
Business cybersecurity ↗
Bring accounts, devices and data into view, with clear security responsibilities.
04 / Your digital presence
Websites & digital care ↗
Build and look after a website that helps people understand and choose your business.
05 / Better ways to work
Microsoft 365 ↗
Practical help with email, collaboration, access and everyday productivity.
06 / Stay connected
Teams phones ↗
Talk through business calling options and what your team needs to stay connected.
Need help at home? Explore our home IT support ↗
Does this sound familiar?
Your tech works.
But it takes too much work.
- You’re constantly chasing IT support.
- Small issues interrupt the working day.
- You’re unsure who looks after access, updates or backups.
- Your systems don’t work well together.
- You’re paying for technology without a clear picture of its value.
Care makes the difference
Peppermint has iT.
Care. Clarity. Confidence.
Care for your people. Care for your business. Care about getting it right.
Reactive support responds when something goes wrong. Proactive support looks for issues before they disrupt your day. Anticipatory care goes a step further: understanding your business well enough to think about what you’ll need next.
Microsoft or Google. Mac or Windows. Good tools matter—but the management around them matters too. Clear ownership and regular follow-through help your technology stay useful.
The way we care
Thinking ahead.
It’s a people thing.
Approachable people
A team you feel comfortable asking. No question is too small, and you don’t need to speak tech to be heard.
Resourceful thinking
Look at the whole picture, explore practical options and plan for what’s next—around the way your business works.
Empathetic service
Understand the person behind the problem. Support that respects your time, your confidence and the pressure of your day.
A little story from Louise
Sometimes care looks like a bread roll.
Brit told Louise she wasn’t hungry. Twenty minutes later, she decided she would like the bread roll after all. Louise told her to look in her pocket—she’d already put it there.
It’s a small moment, but it says a lot about care: paying attention, thinking ahead and having something ready when it’s needed.
That’s the approach we bring to your technology. We get to know your people and your plans, so we can help you prepare for the next new starter, the next busy period or the next stage of growth.
We think ahead, so you don’t have to.
Approachable. Anticipatory. Assured. Agile. Accountable.
Business Technology & Security Health Check
A clearer picture.
A practical next step.
Let’s look at what’s working, what’s getting in the way and where your business needs support.
We’ll discuss your people, systems and security, then agree the scope of a review. You can ask about support, access, devices, backups, policies and technology planning.
Request your Health Check ↗We’ll agree the scope, timing and any fees before work begins. A Health Check starts a conversation; it isn’t a certification or a guarantee of security.
Tell us what matters
Share your priorities, recurring frustrations and what you want technology to make easier.
Understand the picture
Review the agreed areas and identify responsibilities, gaps and opportunities.
Make a practical plan
Prioritise actions, agree owners and decide what support makes sense for your business.
Care beyond the help desk
Our purpose.
Making technology more accessible
Through IT Lady Connect, we support digital mentorship and inclusion, helping underrepresented groups and older Australians build skills and confidence with technology.
Meet IT Lady Connect ↗Good tech.
Real-world impact.
Small actions. A lasting ripple.
Our partnership with B1G1 connects the work we do with opportunities to support education, wellbeing, community and environmental projects.
When we help you, you help others too.
Explore B1G1’s purpose ↗IT support for Sydney businesses
Your questions.
Clear answers.
What does Peppermint iT do?
Peppermint iT provides managed IT support, business cybersecurity, technology reviews and projects, websites and Microsoft 365 support for small and medium businesses. Our team is based in North Sydney. We agree services around your people, systems and priorities.
What is managed IT support?
Managed IT brings everyday support, maintenance and planning into an ongoing service agreement. Your agreement defines the systems we look after, support hours, response targets and responsibilities. It gives your business clearer ownership of its technology.
Is Microsoft 365 more secure than Google Workspace?
Both can support a secure business environment. The better choice depends on your needs; security also depends on how accounts, access, devices and data are managed. Start by reviewing ownership, settings and the controls your business actually uses.
Explore our approach to business security ↗How do we switch IT providers?
Start with a conversation about your current setup and goals. We agree the scope and timing of a transition, coordinate access and documentation, and plan handover responsibilities before making changes.
What happens in a Business Technology & Security Health Check?
We discuss your priorities and agree which areas to review, such as support, accounts, devices, backups and security responsibilities. We agree the scope, timing and any fees before work starts, then use the findings to prioritise practical next steps.
Care, in our customers’ words.
“We truly appreciate all the support. Everyone has been a pleasure to deal with. You've helped us navigate a tricky (to say the least) transition with energy and enthusiasm.”
“So grateful to have Peppermint IT in my life. This goes way beyond technology advice and support. Thank you so much.”
Everyday support. Measurable care.
By the numbers.
Tickets resolved
Average per month
Client satisfaction
Care that makes a difference
First response time
A quick start to getting you back on track
Fewer recurring issues
After onboarding
Ideas, conversations & practical advice
Peppermint Hub.
What's new
Media & announcements ↗Recognition for care that goes further.
Explore the awards and milestones we’re proud of.
Our thinkingMicrosoft or Google?
All blogs ↗Microsoft or Google?
Mac or Windows?
They can all be secure. The real risk is an unmanaged technology environment.
Sip ’n Solve
All episodes ↗Good conversations. Fresh perspectives.
Join us for conversations about business, people and technology.
