Clear communication
Plain-language advice, clear next steps and open conversations. You should understand what’s happening and why.
IT Solutions
Infused With Care.
Managed IT Services to help YOU work Smarter
Your business deserves better IT
Keep your business moving.
We think ahead, so you don’t have to.
Slow systems. Recurring issues. Support you have to chase. Technology shouldn’t take your attention away from the work you love.
At Peppermint iT, we make IT simple, supportive and human. Our female-founded team helps small and medium businesses get more from their technology, with practical advice and care for the people using it.
From everyday support to security and bigger projects, we get to know your business and make the next steps clear. Our purpose is to help people feel comfortable and confident with technology—and to bring care, clarity and confidence to your business.
Meet the people behind the care ↗
Tech infused with care.
Three ways to help your business flow and grow
Your people. Your systems.
Your peace of mind.
One team, three connected services. We look after your everyday IT, connect the systems behind your business and help you strengthen your security.
01 / Everyday care
Take the CUPPA health check ↗Managed IT ↗
Support, maintenance and a team that knows your business. Including Microsoft 365, email, collaboration and Teams Phones.
Need help at home? Explore our home IT support ↗
Does this sound familiar?
Your tech works.
But it takes too much work.
- You’re constantly chasing IT support.
- Small issues interrupt the working day.
- You’re unsure who looks after access, updates or backups.
- Your systems don’t work well together.
- You’re paying for technology without a clear picture of its value.
Care makes the difference
Peppermint has iT.
Care. Clarity. Confidence.
Care for your people. Care for your business. Care about getting it right.
Reactive support responds when something goes wrong. Proactive support looks for issues before they disrupt your day. Anticipatory care goes a step further: understanding your business well enough to think about what you’ll need next.
Microsoft or Google. Mac or Windows. Good tools matter—but the management around them matters too. Clear ownership and regular follow-through help your technology stay useful.
The way we care
Thinking ahead.
It’s a people thing.
Approachable people
A team you feel comfortable asking. No question is too small, and you don’t need to speak tech to be heard.
Resourceful thinking
Look at the whole picture, explore practical options and plan for what’s next—around the way your business works.
Empathetic service
Understand the person behind the problem. Support that respects your time, your confidence and the pressure of your day.
Thinking ahead for your business
Anticipatory support.
Tech care that looks ahead.
Reactive support fixes what’s broken. Proactive support helps prevent familiar problems. Anticipatory support looks further ahead: what’s changing, how it could affect your business and what your people might need next.
Louise Ridlen, owner of Peppermint iT, has spent 30 years taking the geek out of tech and helping people feel confident using it. Every day, our team considers what’s changed in technology and what it means for our clients.
Louise’s daughter Brit once rushed out of the car saying she wasn’t hungry. Twenty minutes later, she texted asking for a bread roll. Louise replied, “Look in your pocket.” She’d put one there anyway, knowing Brit might need it.
That’s the spirit of anticipatory support: understand your people and prepare for what comes next.
We think ahead, so you don’t have to.
Our Peppermint values
Meet Pip the Peppermint Cup. He brings our five Peppermint values to life—the values our team aims to uphold every day.
Approachable
The welcoming helper
Anticipatory
The thoughtful scout
Assured
The calm guide
Agile
The adaptable problem-solver
Accountable
The dependable finisher
CUPPA · Your business tech health check
Grab a cuppa.
Check in on your tech.
Grab a cuppa and sit down to do a tech health check on your business.
Take a moment to reflect on the technology your people rely on, what’s working well and what might need some care.
Start your CUPPA health check ↗Prefer to talk things through? Our team is here to help ↗
Take a CUPPA break
Start with a tech health check on your business.
Take the health check ↗Check your protection
Reflect on how your business looks after its people, devices and information.
Take the security check ↗Explore your INFUSE ingredients
Look at how your people, processes and technology work together.
Take the INFUSE check ↗Care beyond the help desk
Our purpose.
Making technology more accessible
Through IT Lady Connect, we support digital mentorship and inclusion, helping underrepresented groups and older Australians build skills and confidence with technology.
Meet IT Lady Connect ↗Good tech.
Real-world impact.
Small actions. A lasting ripple.
Our partnership with B1G1 connects the work we do with opportunities to support education, wellbeing, community and environmental projects.
When we help you, you help others too.
Explore B1G1’s purpose ↗IT support for Sydney businesses
Your questions.
Clear answers.
What does Peppermint iT do?
Peppermint iT provides managed IT support, business cybersecurity, technology reviews and projects, websites and Microsoft 365 support for small and medium businesses. Our team is based in North Sydney. We agree services around your people, systems and priorities.
What is managed IT support?
Managed IT brings everyday support, maintenance and planning into an ongoing service agreement. Your agreement defines the systems we look after, support hours, response targets and responsibilities. It gives your business clearer ownership of its technology.
Is Microsoft 365 more secure than Google Workspace?
Both can support a secure business environment. The better choice depends on your needs; security also depends on how accounts, access, devices and data are managed. Start by reviewing ownership, settings and the controls your business actually uses.
Explore our approach to business security ↗How do we switch IT providers?
Start with a conversation about your current setup and goals. We agree the scope and timing of a transition, coordinate access and documentation, and plan handover responsibilities before making changes.
What is the CUPPA tech health check?
CUPPA is a starting point for reflecting on your business technology. Grab a cuppa, complete the health check and talk to us about any areas you’d like help with.
Care, in our customers’ words.
“We truly appreciate all the support. Everyone has been a pleasure to deal with. You've helped us navigate a tricky (to say the least) transition with energy and enthusiasm.”
“So grateful to have Peppermint IT in my life. This goes way beyond technology advice and support. Thank you so much.”
Everyday support. Measurable care.
By the numbers.
Tickets resolved
Average per month
Client satisfaction
Care that makes a difference
First response time
A quick start to getting you back on track
Fewer recurring issues
After onboarding
Ideas, conversations & practical advice
Peppermint Hub.
What's new
Media & announcements ↗Recognition for care that goes further.
Explore the awards and milestones we’re proud of.
Our thinkingMicrosoft or Google?
All blogs ↗Microsoft or Google?
Mac or Windows?
They can all be secure. The real risk is an unmanaged technology environment.
Sip ’n Solve
All episodes ↗Good conversations. Fresh perspectives.
Join us for conversations about business, people and technology.
