A familiar place to call
Bring business calls into the Teams environment your people already use, with a setup and training suited to their day.
Peppermint iT · Tech infused with care
Business calls.
Better connected.
Microsoft Teams Phone, set up around your people and customers.
Bring calling, conversations and collaboration closer together—with a clear plan and a team who thinks ahead.
Calling that fits
the way you work.
Your customers need to reach you. Your team needs a simple way to answer.
Microsoft Teams Phone brings business calling into Teams. With the right licences and telephone connection, your people can make and receive external calls from supported devices wherever their working day takes them.
We start with the calls your business actually handles: who answers, what happens when someone is away, how calls are shared and what customers hear.
Then we help you choose a setup that makes sense, plan the change and support your team as they get comfortable.
Stay connected.
Keep it human.
Reach the right people
Plan auto attendants, call queues and routing so callers have a clear path to the right team.
Work across locations
Consider supported computers, mobiles, headsets and desk phones, alongside connectivity and call quality.
Handle the everyday
Set up practical options such as voicemail, call forwarding and transfers, with permissions and working hours agreed.
Plan the move
Check your current numbers, carrier arrangements and porting requirements before agreeing the transition.
Support beyond setup
Clear documentation, approachable training and an agreed support arrangement to help your team keep moving.
A smooth change starts
before the first call.
Understand your calls
Review people, numbers, devices, reception flows, existing contracts and any special requirements.
Choose a practical setup
Confirm licensing and telephone connectivity, configure routing and coordinate testing and any number transfer with the carrier.
Help people feel confident
Test inbound and outbound calls, train your team and document how calling and support will work.
The connection behind
your business calls.
Teams Phone and your telephone service work together.
External calling needs suitable Microsoft licensing plus a connection to the public telephone network. We assess options such as Microsoft Calling Plans, Operator Connect or Direct Routing against your business requirements and availability.
Clear communication.
Real care.
“Thanks Breina for the great communication and making everything quick and simple.”
Kyle Donkin
Customer feedback on our support
A comment about the care our team brings to everyday support.
Your Teams Phone questions.
Is Teams Phone included with Microsoft 365?
It depends on your licences. Teams Phone entitlement and a suitable telephone connection are required for external calling. We’ll check what you have and what additional services are needed.
Can we keep our existing business numbers?
Often, but we need to confirm eligibility with the relevant carrier. We review your numbers and contracts, then coordinate the porting process and an agreed transition plan.
Can customers call us from a normal phone?
Yes, when Teams Phone has the appropriate telephone network connection. That connection enables calls to and from ordinary phone numbers.
Can our team answer calls away from the office?
Supported Teams apps and devices can support calling across locations. We check licensing, connectivity, device suitability and emergency calling arrangements as part of the plan.
Will we need new desk phones?
Not necessarily. Some teams use computers and headsets or mobile apps; others need supported desk phones. We help assess the right mix for your people.
How long does the change take?
The timing depends on your setup, number transfers and carrier requirements. We agree a plan after reviewing those details and include testing and staff training.
Can we use Teams for alarms, fax or other specialist lines?
Specialist services need a separate assessment. We check their requirements and recommend an appropriate arrangement rather than assuming every existing line should move to Teams.
Approachable people. Practical next steps.
Let’s make your next move
a clear one.
Tell us what’s working, what’s getting in the way and where you want to go. We’ll help you work out what comes next.