Terms &
Conditions.

Peppermint iT payment terms are determined by the type of service we are providing. Please see below for specifics for each service.

IT Technical assistance and Hardware/Software Purchases – COD

For all technical assistance such as remote dial in, customer home/office visits for technical support will require on the spot payment – COD. Any and all software or hardware purchases, unless otherwise stipulated in a quote as part of ongoing work, will also require up front payment. We provide a square reader to take credit card payments, online credit card payments, Paypal, or direct debit to secure payment. Remote work will be invoiced on completion. Payment terms are COD.

Monthly subscriptions – Technical Support and or Digital Work

Monthly subscription to our Peppermint iT programs, or for monthly subscription to our digital engagement work will be automatically charged to the credit card provided on the same day in which you commenced the subscription with us, or invoiced directly on that day. Any subscription work will be subject to a 3 month initial commitment, and a 60 day cancellation period.

Business Analytics, Websites & Project Work

All Project work is based on 50% up front and 40% mid way through, and 10% on delivery. Payment of invoices is strictly 14 days. In the unlikely event there is an extended delay in the finalisation of payment (we deem this to be 14 days after final payment is due), there is a 5% interest fee on the final amount outstanding which will accrue for every day that payment has not been finalised. Details required to provide invoices/receipts

All quotations issued by Peppermint IT are valid for 14 days, with errors and omissions excepted. Project Work under $3,000 requires up front payment. Project Proposals are applicable for projects exceeding $3,000 or as specified by Peppermint IT. Orders over $3,000 are subject to Project Terms and Conditions and require a 50% deposit. Hardware, software licensing, and outside costs require 100% payment upfront. Prices are subject to variations in exchange rates. Warranty claims may incur billable technical support by Peppermint IT. Services costs are estimates unless otherwise specified as fixed price. Freight charges are added to the invoice unless stated otherwise. Orders for Software or Licensing cannot be returned or canceled. Customers must adhere to Software Vendors’ End User Licensing Agreements. Customers agree to vendor-specific terms and conditions upon acceptance of quotes.

Peppermint iT requires the following information from clients in order to provide invoices and receipts:

Individuals:

Customer Name
Customer Address
Phone Number
Email
Address

If you are a business, please provide the following additional information:

Business Name
Business Address (if different from above)
ABN

Home User Terms and Conditions

The following Terms and Conditions apply to Peppermint iT Home Services, Invoices and Quotations.

1. You are responsible for ensuring your data, software and media is backed-up prior to us accessing your systems or technology to provide our services. We are not responsible at any time for any data loss, alteration, or corruption of any such data, software, or media.

2. Peppermint iT will only backup your data if the service specifically requires this or you request this service. In undertaking a backup, we will endeavour to copy all files and data possible. We will not be liable for failure to copy data that is located in an obscure location. It is your responsibility to inform us should files and folders be in an unusual location on the hard drive.

3. Peppermint iT will only backup user files and folders. The backup does not include programs beyond the standard operation system. Any additional programs will need to be re-installed by you. We can install your other programs, but it will be for an additional charge.

4. You acknowledge that, to the extent permitted by law (including the Australian Consumer Law):

(a) Time frames are estimates only (other than our same day guarantee, any period or date for delivery of goods or provision of services stated by us is an estimate only. We will use best endeavours to meet any estimated dates for delivery of the goods or completion of the services and provide you with as much notice as possible of any expected delays).

(b) On-site support – return to base for difficult problems (it may not be possible to resolve all problems via an on-site service. In particularly difficult cases, we may (with your permission) need to take your system /equipment to our base or third-party premises for diagnosis and repair. We will exercise all due care while in possession of your equipment to ensure that no loss or damage occurs).

(c) Recommendations for upgrades / replacements: In providing the services and goods to you, we may identify that the solution to your problem is to upgrade or replace your software or hardware. In that case you acknowledge that we have met our commitment to you by providing you with a solution to your problem, whether or not you choose to implement that solution.

(d) There is no guarantee that all issues will be identified, while we use our best efforts to identify issues with your software and hardware (including where we provide access to an “alerts and monitoring” system as part of Peppermint iT T Club Subscription), given the nature of technology, you acknowledge that we do not guarantee that all problems or security threats will be identified.

(e) Final solution may differ from initial diagnosis: computers are complicated and sometimes problems are more deeply rooted or complicated than initially diagnosed, our final proposed solution may be different from the initial diagnosis.

(f) Not all issues can be resolved by remote support: You acknowledge that some problems cannot be fixed over the telephone or by remote system access and may require on-site support.

5. We are also not liable to the extent any loss or damage:

(a) is caused by you (for example, through your negligence or breach of contract);

(b) that results from your failure to follow our instructions, recommendations, and advice;

6. All quotes are valid for 14 days, errors and omissions excepted. Pricing on products and services is supplied with the following terms and conditions:

(a) We require 100% upfront payment before any hardware order will be placed.

(b) On a strictly COD basis (unless prior credit account has been approved and is within limits).

(d) All warranties are provided by the original manufacturer, unless otherwise stated. In the event Peppermint iT lodges a warranty claims on your behalf, all technical support including diagnosis may be billable by Peppermint iT and is not covered under the manufacturer’s warranty.

(e) Freight charges will be added to the invoice unless otherwise stated. Any included delivery charges are estimates only.

(f) Any stock levels indicated are subject to prior sale. Order cancellations may incur a cancellation or restocking fee. Written ‘return authorisation’ must be obtained before returning any products to Peppermint iT. No products will be accepted after 5 business days from receipt of goods or invoice date, whichever comes first. A restocking fee applies.

(g) Orders for Software or Licensing cannot be returned or cancelled. All Software or Licenses purchased from I.T. Lady are subject to the vendor’s End User Licensing Agreement. It is your responsibility as the customer to ensure that you adhere to Software Vendors’ EULAs and that your systems are legally licensed. You will be issued with an invoice for any Software or Licensing upon receipt of your order. We require upfront payment of this invoice in full prior to us ordering Software or Licensing from our suppliers.

7. By accepting any vendor specific quote with Peppermint iT you are agreeing to that specific vendor’s terms and conditions which, wherever possible, can be found at www.peppermint-it.au/legal or the specific vendors website

8. It is your responsibility to conform with applicable laws of all government authorities that may apply with regards to obtaining all permits, licenses and other documentation required in connection with the purchase, installation, sale, export, shipment, or use of any products.

9. It is your responsibility to provide our technicians during on-site services with:

a) access to the area of your premises necessary to provide the service

b) access to your computer

c) a safe and hygienic working environment and working space

d) You must ensure you do not cause any harm or injury to our on-site technicians.

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You can read more about working with us here