Reimagining the culture of the tech world
Our values are our PROMISE
Our unwavering commitment to clients, community, and quality drives everything we do.
COMMITMENT TO CLIENTS
Our commitment to our clients is at the core of everything we do. We prioritise understanding your unique needs and goals to deliver tailored solutions. We strive for excellence in every project, ensuring high-quality deliverables and exceptional customer satisfaction.
Our dedicated team goes above and beyond to provide responsive communication, transparent processes, and ongoing support, building long-term partnerships based on trust and mutual success.
COMMITMENT TO
COMMUNITY
We believe in fostering inclusivity, diversity, and social responsibility, using our resources and technical expertise to create a better future for all. Our commitment to community extends beyond I.T., as we strive to be a catalyst for positive change and contribute to the well-being of society.
COMMITMENT TO QUALITY SERVICE
We are committed to delivering excellence and upholding the highest standards of quality in everything we do. We meticulously ensure that our solutions meet or exceed our clients' expectations. Our dedicated team is driven by a passion for craftsmanship, attention to detail, and a relentless pursuit of perfection

Meet the Team.

At Peppermint iT, we don’t build teams based on job titles alone, we build them on values. We look for people who are curious, kind, accountable, and genuinely care about doing the right thing. Skills can be taught, systems can be learned, but attitude, empathy, and integrity are what make the real difference.
Every person on our team is chosen because they share a belief that technology should support people, not overwhelm them. We are intentional about having the right people on our bus. We invest in our team, encourage continuous learning, and give them the trust and support to do their best work. That means our clients don’t just get technical expertise, they get a team that listens, communicates clearly, and treats their business with the same care and respect we’d expect for our own. It’s how we create long-term partnerships, not just IT support.
Louise, our CEO has spent over three decades working in the IT industry, supporting businesses through constant change while holding firm to the values that matter most to her: care, integrity, and doing what’s right for the long term.
Her vision has always been to build a team that reflects those same values - people who are technically excellent, genuinely human, and proud of the work they do. Today, Peppermint iT is supported by a carefully chosen team of trained and certified Microsoft engineers, security specialists with advanced degrees, and trusted partners across the industry. Together, they bring deep expertise, strong governance, and a shared commitment to treating every client with respect, clarity, and care.
We believe in showing efficiency and empathy.
We prioritise efficiency by leveraging streamlined processes and innovative technologies to deliver prompt and effective solutions. Our team combines technical expertise with a human touch, approaching every interaction with empathy, understanding, and a genuine desire to help.
We listen attentively to our clients, adapt to their unique circumstances, and provide personalised support, ensuring a positive and compassionate experience throughout your journey with us.
Partnerships are at our core.


In the NEWS
We are constantly striving to be better, and to improve on our service offering to you, our customers.
2022 BUSINESS EXCELLENCE AWARD
We are very excited & humbled to have been selected as a winner in the BX Business Xcellence Awards. This is a testament to the hard working and dedicated team we have at the I.T. Lady who go above and beyond to help our customers.
AUSTRALIAN SMALL BUSINESS CHAMPIONSHIP
We are very proud to have been chosen from over 3,500 entries into the Australian Small Business Champion Awards in 2022. We are well on our way to chaging the face of technology in Australia.
KOCHIE’S BUSINESS BUILDERS
Our CEO Louise Ridlen made a couple of appearances on the Kochie’s business builders show in 2022 in conjunction with Dell computers. Listen to her Backup tips here. If you need help with backups, give us a call!

