The Peppermint iT team

Peppermint iT · Tech infused with care

Reimagining the
culture of tech.

Good technology starts with people who care.

Meet the people, purpose and values behind Peppermint iT. We bring care, clarity and confidence to your business—and think ahead, so you don’t have to.

Tech infused
with care.

We believe technology should help people feel comfortable and confident. That belief shapes the people we choose, the advice we give and the way we look after your business.

Our purpose

To make people feel comfortable and confident with technology.

Our mission

To be the trusted technology partner that brings care, clarity and confidence to business.

Our vision

To positively impact the way businesses flow and grow.

Our values.
CARE in action.

Clear communication

We explain what’s happening, why it matters and what comes next, in language you can use.

Approachable people

We make it easy to ask questions. You don’t need to know the technical words to get the help you need.

Resourceful thinking

We look at the whole picture and think ahead, finding practical ways to support your business as it changes.

Empathetic service

We understand the person behind the problem, and the pressure an interruption can put on their day.

Thinking ahead is a people thing.

Brit told Louise she wasn’t hungry. Twenty minutes later, she decided she would like the bread roll after all. Louise told her to look in her pocket—she’d already put it there.

That small story captures our anticipatory approach: pay attention, understand the person and prepare for what they might need next. We bring the same care to your technology, from a new starter’s first day to the next stage of business growth.

We think ahead, so you don’t have to.

Care, in the everyday details

People first.
In everything we do.

Technology is part of your working day. The way you’re supported should make that day easier—and help you feel comfortable asking questions, making decisions and planning what comes next.

That’s why we take time to understand your people and your business. We explain things clearly, follow through on the details and bring practical thinking to the bigger picture.

01 / Feel supported

A familiar team to turn to.

People who listen, respect your time and care about the person behind the problem. You can ask the small questions as well as the big ones.

02 / Find clarity

Advice you can act on.

Clear explanations, sensible choices and agreed next steps. We help you understand what your technology needs and how it supports your business.

03 / Look ahead

Care for what comes next.

From a new starter’s first day to your next stage of growth, we think about what will help your people and systems work well together.

Care, in our customers’ words.

“So grateful to have Peppermint IT in my life. This goes way beyond technology advice and support. Thank you so much.”
Therese R.Customer feedback · October 2024
“Their communication is clear, their expertise is evident, and they’ve made the entire process seamless. It’s been a great move for us, and we’re genuinely better for it.”
DavidCustomer feedback · March 2026

Meet the Team.

The Peppermint iT team togetherOur team sharing a laughWorking together at Peppermint iTSharing ideas around the tableThe Peppermint iT team together

People

Curious minds. Kind hearts. Everyone brings something valuable.

Friendship

Shared laughs, genuine connections and a team that has your back.

Meaningful work

Solving problems together and helping people feel confident with technology.

Care

For each other, our clients and the little details that matter.

= A team that makes a difference.

The people behind the care

Why we love
what we do.

Good technology is a team effort. Get to know the people who bring their curiosity, kindness and care to Peppermint iT.

Our team’s own stories are coming soon—what they enjoy about their work, the people they help and being part of Peppermint iT.

Louise Ridlen at Peppermint iT

Louise

Video coming soonWhy I love what I do

Louise’s own words and video will be added here.

Katharina from the Peppermint iT team

Katharina

Video coming soonWhy I love what I do

Katharina’s own words and video will be added here.

Anisha Ridlen at Peppermint iT

Anisha

Video coming soonWhy I love what I do

Anisha’s own words and video will be added here.

Mark Ridlen at Peppermint iT

Mark

Video coming soonWhy I love what I do

Mark’s own words and video will be added here.

Isha Ridlen at Peppermint iT

Isha

Video coming soonWhy I love what I do

Isha’s own words and video will be added here.

Cooper Ridlen at Peppermint iT

Cooper

Video coming soonWhy I love what I do

Cooper’s own words and video will be added here.

The people behind
the support.

“I would like to acknowledge Maui for taking the time to show me the set up and how to manoeuvre on this new platform! She did a great job!”
GemmaCustomer feedback · December 2024
“Thanks so much Anisha. Really appreciate your speedy response and helping me feel more comfortable about what happened. Thank you!”
Therese RavellCustomer feedback on support

We believe in showing efficiency and empathy.

We prioritise efficiency by leveraging streamlined processes and innovative technologies to deliver prompt and effective solutions. Our team combines technical expertise with a human touch, approaching every interaction with empathy, understanding, and a genuine desire to help.

We listen attentively to our clients, adapt to their unique circumstances, and provide personalised support, ensuring a positive and compassionate experience throughout your journey with us.

In the NEWS

We are constantly striving to be better, and to improve on our service offering to you, our customers.

2022 BUSINESS EXCELLENCE AWARD

Winner

We are very excited & humbled to have been selected as a winner in the BX Business Xcellence Awards. This is a testament to the hard working and dedicated team we have at the I.T. Lady who go above and beyond to help our customers.

AUSTRALIAN SMALL BUSINESS CHAMPIONSHIP

Finalist

We are very proud to have been chosen from over 3,500 entries into the Australian Small Business Champion Awards in 2022. We are well on our way to chaging the face of technology in Australia.

KOCHIE’S BUSINESS BUILDERS

Appearances

Our CEO Louise Ridlen made a couple of appearances on the Kochie’s business builders show in 2022 in conjunction with Dell computers. Listen to her Backup tips here. If you need help with backups, give us a call!