What's the Smartest IT Solution for Your Business?

What's the Smartest IT Solution for Your Business?

In today’s fast-paced, tech-driven world, having a solid IT support system isn’t just nice to have - it’s a must. If you’ve got 20 or more people on your team, managing your IT infrastructure well can make a huge difference in how smoothly things run and how productive your team can be.

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Understanding Your IT Needs

Before you dive into choosing an IT support setup, take a moment to really think about what your business needs. Do you need support around the clock? Are you handling sensitive information that needs rock-solid security? How important is uptime for your operations? By answering these questions, you’ll get a clearer picture of the kind of IT support that’s right for you. You can takeour IT Readiness score test here: https://www.peppermint-it.au/business-services/it-readiness-score

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What are your options for IT Support?

Option 1: In-House IT All-Rounder

Pros:

• You’ve got direct control over IT activities.

• Someone’s always on hand to fix issues as they come up.

Cons:

• It’s expensive - think about $150,000 a year for someone with a broad skill set.

• Even then, they might not know everything, so you could end up needing outside help.

• It’s a big ask for one person to handle an entire IT department.

An in-house IT all-rounder is great for handling everyday IT tasks. But let’s face it, a junior or even a mid-level IT specialist usually doesn’t have the wide-ranging expertise needed to manage complex IT systems or plan strategically. These days, IT has so many different areas of specialisation that it’s unrealistic to expect one person to know it all. Inevitably, they’ll need to rely on others with specialised skills and tools, which can end up increasing costs.

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Option 2: The Full IT Team In-House

Pros:

• You’ve got all the skills you need within your team.

• Full control over your IT strategy and how it’s executed.

Cons:

• The costs add up fast:

      - CTO: $250,000

      - Project Manager: $150,000

      - Level 3 Support: $120,000

      - Level 2 Support: $90,000

      - Level 1 Support: $60,000

• Plus, managing a big team can be a headache.

Building a full IT team gives you everything you need, but it comes with a hefty price tag and the added complexity of managing more people.

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Option 3: Outsourcing Your IT to Peppermint iT

Pros:

• It’s cost-effective - $33,000 for standard support or $45,000 for premium support for a 20-person company.

• You get access to a range of expertise without paying full-time salaries.

• You can scale services as your business grows.

Cons:

• You won’t have as much direct control over daily IT operations.

• You’ll be relying on an external partner’s availability and responsiveness.

Outsourcing to Peppermint iT means you get top-tier IT support without the financial strain of hiring a full in-house team. We take care of everything, from routine maintenance to advanced cybersecurity - keeping your business safe and secure, so you can focus on growing your business.

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Making the Right Choice

Every option has its benefits and drawbacks. If you’re a small to mid-sized business, the cost of a full in-house team might be too high, making outsourcing a smart move. It lets you access high-quality IT support while keeping your internal resources focused on what you do best.

Choosing the right IT support structure is key to keeping your operations running smoothly and ensuring your business is ready for the future. By weighing the pros and cons of each option, you can make an informed decision that fits your business goals and budget.

For more insights and personalised advice, visit Peppermint iT's website to discover how we can help you optimise your IT operations and support your business growth.

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